You can ask at any time for specific data to be deleted from your account in the ROVO apps — the ROVO rider app, ROVO Captain and ROVO Business — without deleting the account itself. The apps and the service are provided by ROVO.
What you can delete or change yourself, instantly, in the app
- Saved places: under "My places" in the rider app.
- Name, photo and email: under "My account".
- Emergency contacts (captains): in the captain app's safety settings.
- "Customise" preferences (captains): under "Customise".
- Marketing notifications: switch them off in the notification settings.
What you can ask us to delete
- Your profile photo and your email address.
- Search history and recent places.
- Messages, photos and voice notes in support chats or finished trip chats, unless they are needed for an open complaint or report.
- Any other data that is not needed to provide the service or to meet a legal obligation.
How to ask
- Send your request from your registered mobile number to 0109 650 3343, or by email to support@rovo.work, or through "Support" in the app.
- Include your registered mobile number, the app (rider, captain or store) and the data you want deleted.
- We verify that the account is yours (we may send you a code), then act and confirm within 30 days at most, as the Personal Data Protection Law requires.
What cannot be deleted before its period ends
Some data must be kept for a set period by law or to protect users, and is then deleted automatically: order and financial records (up to 5 years, anonymised), detailed location logs (at least 180 days) and emergency reports (up to 3 years). Full details on the "Delete your account" and "Privacy policy" pages.
Deleting the whole account
To delete your account and all its data, follow the "Delete your account" page — in the app or by request.
Contact us
support@rovo.work · 0109 650 3343 · "Support" in the app.